FAQ

What type of wood is used in the toys?

Our toys are made from high quality replanted woods, such as Rubberwood, plywood, and high-grade MDF. 

 

What kind of paint is used?

Our paints as well as all the components of our toys (wood, fabric etc) are rigorously tested at all stages of the design and production process to ensure they meet and exceeding the mandatory safety regulation in each territory.

 

How do I know they’re safe?

We use water-based and Nitrocellulose paints.

All of the paints used on our wooden toys are non-toxic, meeting and exceeding the mandatory safety regulation in each territory.

 

Where do I find manuals/instructions?

Find them in the relevant product pages and also our instruction/manuals page.

 

Is it safe to use my credit card to pay online?

Yes! We use a third party (DPS) specialising in payment systems to manage your card payments. DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider.