Exchange & Returns FAQs
I've received a faulty product. What should I do?
We're committed to selling high-quality products. We acknowledge that sometimes a product may have a fault. Please contacts us by email and explain the fault with photos as we may be able to offer assistance. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us. The valid return period is 14 days after the purchase date.
I've changed my mind about a product. Can I exchange it?
Yes. We will accept a return if it is brand new and unused in its original packaging. Within 7 days of your purchase, you can send it back to us for a product exchange.
You are responsible for the freight cost returning the item to us and will need to pay a further delivery fee for the new item. The valid return period is 14 days after the purchase date.